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Reporting Bugs

Freejam always works hard to fix bugs, but if you have a bug and you would like to report it there are ways in which you can help us fix them more quickly.

If you want to report an issue to us please follow these instructions:

  • When an error occurs in Robocraft the game writes a text file to your HD with information in it to tell us what went wrong
  • The file is called ‘output_log.txt’ and gets written out for all sorts of errors, your game doesn’t need to crash to give us an error log
  • We need you to find and send us this file so that we can analyse it to determine what happened when you had your problem
  • For most users the file can be found in C:\Games\Robocraft\Robocraft_Data\output_log.txt
  • Please attach this file with some extra detail explaining your problem and contact us here: https://freejam.zendesk.com/hc/en-us/requests/new

Note: The output_log.txt is reset every time the game runs, so we need the output_log.txt of the session where the bug/crash happened. The game must be totally closed before sending the file.